Shipping & Returns
Everything you need to know about how we ship, what to do if something goes wrong, and how our performance guarantee works.
We ship within Australia and to New Zealand. Standard New Zealand orders are not expected to attract duties or taxes on arrival. If you are ever charged anything on delivery, contact us and we will sort it out.
We don't ship to other countries yet. Join our list to hear when we ship to yours.
Orders are processed and dispatched from Perth, Western Australia within 1โ2 business days.
- Australia: delivered within 3โ5 business days via Australia Post, depending on your location
- New Zealand: delivered within 6โ10 business days (Standard) or 3โ5 business days (Express) via Australia Post International
Australia: Standard $9.95, Express $14.95, free Standard shipping on orders over $99.
New Zealand: Standard A$14.95, Express A$24.95, free Standard shipping on orders over A$99. New Zealand orders are charged in New Zealand dollars at the current exchange rate, and the exact amount is shown at checkout.
Every subscription order ships free.
Once your order has shipped, you'll receive a tracking number and a link to follow it with Australia Post. Updates arrive by email as your package moves through the network.
Australia Post within Australia, and Australia Post International to New Zealand.
Please double-check your shipping details before completing checkout.
If you notice an error before your order is dispatched, contact us immediately and we'll do our best to update it. Once an order has shipped, we may not be able to change the delivery address.
If your order arrives damaged, contact us within 14 days of delivery with:
- Your order number
- Photos of the damaged package and product
We'll arrange a replacement or refund as quickly as possible.
If your tracking shows no movement or your package appears lost in transit, contact us with your order number and we'll open an enquiry with Australia Post.
Lytework is a consumable product. Because of this, we generally do not accept returns for opened products.
However, your first order is covered by our 30-Day Performance Guarantee. If Lytework doesn't work for you within 30 days of delivery, you may request a refund.
If your order arrives damaged, defective, or incorrect, contact our team within 14 days of delivery and we will arrange a replacement or refund.
Hydration is a performance variable. If Lytework doesn't move the needle, we'll refund your order in full.
If within 30 days of receiving your capsules you're not satisfied with how Lytework performs, contact our team with your order confirmation. Your refund will be processed back to your original payment method within 5โ10 business days. No need to return the product.
- Applies once per customer, on your first Lytework order
- Proof of purchase required
- Use Lytework across at least 3 sessions within 30 days of delivery
- Refunds issued to the original payment method
Change-of-mind returns are accepted on unopened, unused and sealed product, within 30 days of delivery. Email us before sending anything back and we'll send return instructions. Return postage for change-of-mind returns is at your cost.
If your order arrives damaged, incorrect, or faulty, contact us within 14 days of delivery and we'll arrange a replacement or refund where appropriate. Opened or used products are not eligible for return or exchange, except where required under Australian Consumer Law.
Contact us at support@lyteworklabs.com as soon as possible with your order number and photos of the issue. We'll arrange a replacement or refund at no additional cost.
Once your return or issue has been approved, refunds are processed within 5โ10 business days. Please allow additional time for your bank or payment provider to reflect the refund.
Contact us at support@lyteworklabs.com with:
- Your order number
- A brief description of the issue
- Photos if the item arrived damaged or incorrect
Our team will review your request and advise on next steps.