Shipping
We work with several reputable shipping carriers to deliver our products, including AusPost, USPS, UPS, FedEx, and DHL.
We strive to process and ship all orders as quickly as possible. Generally, orders are processed within 1-2 business days and shipped within 3-5 business days. Delivery times vary based on your location and shipping method selected during checkout.
Once your order has shipped, we will provide you with a tracking number and a link to the carrier's website where you can track the progress of your package. You will also receive updates via email or SMS as your package moves through the shipping process.
Yes, we offer international shipping to many countries around the world. However, shipping fees and delivery times may vary depending on your location and the shipping carrier used. Please note that international orders may also be subject to customs fees and import taxes, which are the responsibility of the buyer.
Please double-check your shipping details before completing checkout.
If you notice an error before your order is dispatched, contact us immediately and we’ll do our best to update it.
Once an order has shipped, we may not be able to change the delivery address.
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged package and product
We’ll arrange a replacement or refund as quickly as possible.
Returns
Lytework is a consumable product.
Because of this, we generally do not accept returns for opened products.
However, your first order is covered by our 14-Day Performance Guarantee. If Lytework doesn’t work for you within 14 days of delivery, you may request a refund.
If your order arrives damaged, defective, or incorrect, please contact our team within 7 days of delivery and we will arrange a replacement or refund.
Hydration should perform. If Lytework doesn’t work for you, we’ll refund your first order.
If within 14 days of receiving your capsules you’re not satisfied with how Lytework performs, simply contact our team with your order confirmation.
Once your request is approved, your refund will be processed back to your original payment method. Most refunds appear in your account within 5–10 business days, depending on your bank or payment provider.
No need to return the product.
Conditions
- Applies to your first Lytework order only
- Proof of purchase required
- Capsules must be used for at least 7 days before requesting a refund
- Refunds are issued to the original payment method
No need to return the product.
To request a return or replacement, please contact us at
support@lyteworklabs.com with:
- Your order number
- A brief description of the issue/reason
- Photos (if the item arrived damaged or incorrect)
Our team will review your request and advise next steps.
Because Lytework is a consumable product, we can only accept returns on unopened and unused items.
If your order arrives damaged, incorrect, or faulty, please contact us within 14 days of delivery and we’ll arrange a replacement or refund where appropriate.
Opened or used products are not eligible for return or exchange, except where required under Australian Consumer Law.
If you received a defective, damaged, or incorrect item, please contact us at support@lyteworklabs.com as soon as possible.
Include your order number and photos of the issue so we can resolve it quickly. We’ll arrange a replacement or refund at no additional cost.
Once your return or issue has been approved, refunds are processed within 5-10 business days.
Refunds are issued to the original payment method used at checkout. Please allow additional time for your bank or payment provider to reflect the refund.