Shipping & Returns
Everything you need to know about how we ship, what to do if something goes wrong, and how our performance guarantee works.
We currently ship within Australia and to New Zealand. New Zealand orders arrive with no surprise customs charges — nothing extra to pay on delivery. We're working on opening up more countries soon — join our list to hear when we ship to yours.
Orders are generally processed within 1–2 business days and shipped within 3–5 business days. Delivery times vary based on your location and the shipping method selected at checkout.
Once your order has shipped, you'll receive a tracking number and a link to the carrier's website. You'll also receive updates via email or SMS as your package moves through the shipping process.
We currently ship with Australia Post. We're working on adding more carriers as we expand.
Please double-check your shipping details before completing checkout.
If you notice an error before your order is dispatched, contact us immediately and we'll do our best to update it. Once an order has shipped, we may not be able to change the delivery address.
If your order arrives damaged, contact us within 14 days of delivery with:
- Your order number
- Photos of the damaged package and product
We'll arrange a replacement or refund as quickly as possible.
Lytework is a consumable product. Because of this, we generally do not accept returns for opened products.
However, your first order is covered by our 14-Day Performance Guarantee. If Lytework doesn't work for you within 14 days of delivery, you may request a refund.
If your order arrives damaged, defective, or incorrect, contact our team within 14 days of delivery and we will arrange a replacement or refund.
Hydration is a performance variable. If Lytework doesn't move the needle, we'll refund your order in full.
If within 14 days of receiving your capsules you're not satisfied with how Lytework performs, contact our team with your order confirmation. Your refund will be processed back to your original payment method within 5–10 business days. No need to return the product.
- Applies to your first Lytework order only
- Proof of purchase required
- Use Lytework across at least 3 sessions within 14 days of delivery
- Refunds issued to the original payment method
We can only accept returns on unopened and unused items, within 30 days of delivery.
If your order arrives damaged, incorrect, or faulty, contact us within 14 days of delivery and we'll arrange a replacement or refund where appropriate. Opened or used products are not eligible for return or exchange, except where required under Australian Consumer Law.
Contact us at support@lyteworklabs.com as soon as possible with your order number and photos of the issue. We'll arrange a replacement or refund at no additional cost.
Once your return or issue has been approved, refunds are processed within 5–10 business days. Please allow additional time for your bank or payment provider to reflect the refund.
Contact us at support@lyteworklabs.com with:
- Your order number
- A brief description of the issue
- Photos if the item arrived damaged or incorrect
Our team will review your request and advise on next steps.
For any shipping or returns queries, contact our team directly.