Shipping policy
Where we ship
We ship across Australia via Australia Post, and to New Zealand via Australia Post International. We don't currently ship to other countries.
Shipping rates
Australia
- Standard shipping: $9.95
- Express shipping: $14.95
- Free Standard shipping on orders over $99
- Free Standard shipping on all subscription orders
New Zealand
- Standard shipping: A$14.95
- Express shipping: A$24.95
- Free Standard shipping on orders over A$99
- Free Standard shipping on all subscription orders
New Zealand orders are charged in New Zealand dollars, converted from Australian dollars at the current exchange rate. The exact amount, and whether your order qualifies for free shipping, is shown at checkout.
Processing and delivery times
Orders are processed and dispatched from Perth, Western Australia within 1 to 2 business days.
- Australia: delivered within 3 to 5 business days via Australia Post, depending on your location and Australia Post service levels.
- New Zealand: delivered within 6 to 10 business days (Standard) or 3 to 5 business days (Express) via Australia Post International. Orders may occasionally take a little longer if held for customs processing.
Customs, duties and taxes
Standard New Zealand orders are not expected to attract duties or taxes on arrival. If you are ever charged anything on delivery, contact us at support@lyteworklabs.com and we will sort it out.
Tracking
Once your order has shipped, you'll receive a tracking number and a link to follow it with Australia Post. Updates arrive by email as your package moves through the network.
Changing your shipping address
Please double-check your shipping details before completing checkout. If you notice an error before your order is dispatched, contact us immediately at support@lyteworklabs.com and we'll do our best to update it. Once an order has shipped, we may not be able to change the delivery address.
Lost or damaged orders
If your order arrives damaged, contact us at support@lyteworklabs.com within 14 days of delivery with your order number and photos of the damaged package and product, and we'll arrange a replacement or refund.
If your tracking shows no movement or your package appears lost in transit, contact us with your order number and we'll open an enquiry with Australia Post.
For full details on refunds and returns, see our Refund Policy.
Risk and title
Risk in the product passes to you on delivery to the address you provide.
Questions about a delivery? Email support@lyteworklabs.com and we'll respond within two business days.